Q: What happens if the student is unable to attend the scheduled lesson?
A: We will endeavour to accommodate to the needs of students and clients but please ensure that tutors are notified as early as possible regarding changes to attendance.
Q: Is there an enrolment or registration fee?
A: No, we do not charge any additional fees.
Q: What does a consultation involve?
A: A consultation is an opportunity for our tutors and the student and client to get to know each other, so we can build a uniquely tailored program that specifically addresses the needs of each individual student.
Q: When can I expect a response after I make an inquiry?
A: We will endeavour to respond within 24 hours, but please understand that during busy periods of the academic year, we may take longer to respond. We apologise for any such inconveniences.
Q: Can I meet a tutor before committing to enrol my child(s)?
A: Yes, we require the student and client to attend an obligation free consultation with our tutors. Contact us to arrange a consultation with one of our managing partners.
Q: Would you recommend individual or group lessons for my child(s)?
A: This heavily depends on the specific needs of your child and will be discussed during our consultation.
Q: Can tutors provide assistance with schoolwork?
A: Yes, our tutors can provide assistance with schoolwork as our students’ academic achievements is our high priority.
Q: How do I raise concerns and provide feedback about lessons?
A: You can personally discuss this with the tutor or arrange a meeting with one of our managing partners to mediate.
Q: How often will I receive updates on my child(s)?
A: We will endeavour to provide monthly updates for you about your child.
Q: Will the tutor set homework?
A: This depends on an array of factors, such as your current study load and the program you are undertaking with us.
Q: What happens if I am late?
A: We will do our best to accommodate, however in the event that our lesson schedule is tight, we will be unable to make up for lost time.
Q: Will you review my draft for schoolwork?
A: Yes, of course!
Invoicing and payments queries
Q: What payment options are available?
A: We prefer bank transfer/deposit, but we are also happy to accept cash.
Q: Will you invoice for your services?
A: Yes, we will be invoicing weekly unless you have prepaid for a package of lessons. Contact us to find out more about our various discount incentives.
Q: When are invoices due?
A: Invoices are due 7 days from the date of issue, unless prior arrangements have been made.
Q: Do you offer refunds?
A: We will endeavour to accommodate to our students’ and clients’ needs; however, we do not offer refunds. We are more than happy to arrange a mediation consultation in an effort to rectify the issues.